Digital Wayfinding for Hospitals and Healthcare Facilities

Top Frequently Asked Questions Hospitals have When Choosing a Digital Wayfinding Solution

Healthcare facilities are complex environments, in which it is sometimes difficult to find one’s way around. Patients and visitors can have an unpleasant experience of searching endlessly for directions and being forced to ask for help from healthcare staff. This can lead to delays in consultations, overcrowding at the reception desk and an unpleasant atmosphere. 

Digital wayfinding kiosks provide an answer to this problem by offering a modern, easy-to-use, autonomous service adapted to all individuals, whether they are visitors, carers, elderly people, patients or people with reduced mobility, taking into account the different types of disability such as motor, visual or auditory, in order to satisfy the needs of everyone in the healthcare facilities.

Can PMR use the digital kiosks?

Directories guide and inform users with simple and intuitive paths while taking into account possible access conditions. The software can, for example, adapt by proposing a route with lifts for multi-storey establishments in order to avoid stairs that may be an obstacle. But also, by simplifying the functionality buttons (UI/UX), as well as having the possibility to increase or decrease the characters, especially for visually impaired people. This can be achieved through the creation of specific modules, customisable to the characteristics of the individual using it. For visually impaired people, an auditory system can be set up to read the buttons.

The wayfinding kiosks are usable by all, even wheelchair users, as they have modern and adapted designs such as the Gazelle model which is inclined to allow accessibility for these people. Other features can be put in place to allow for greater adaptability for people with reduced mobility, such as the possibility of lowering the menu on vertical kiosks.

How can interactive directories bring value to our establishment?

In more than just being an asset for your customers, visitors and nursing staff, digital wayfinding kiosks can be a real advantage and added value tool for your healthcare establishment.

Kiosks allow the technical manager who manages the signage to concentrate on value-added tasks. This is also the case for nurses and doctors who no longer need to deal with tasks that are not their responsibility and can therefore concentrate on their main tasks. Your department is better organised and more efficient.

They can also facilitate your communication with your patients by highlighting donation campaigns, events, as well as redirecting them to the institution’s social networking pages.

ViaDirect products can also synchronize with other platforms and content management systems, allowing for different integrations such as: real-time data display, weather information, public announcements or security measures, nearby public transport schedules, commercial offers, people counting systems or queue management systems or even the calendar and availability of doctors. 

Finally, the digital directories allows health establishments hosting it to benefit from an innovative image and to attract more patients, whether you are a public institution or a private clinic.

Are kiosks suitable for all age groups?

The digital solution is suitable for all individuals, regardless of their age or familiarity with digital technology. Indeed, the user interface of the kiosks is very easy to use. The software can also be programmed to suit the profile. For example, for older people simplified interfaces can be selected offering larger, abbreviated keyboards and larger, more legible fonts. Interfaces with more optimised functionality can be targeted at younger and older users, with features such as zooming allowing them to have maximum interaction.

In addition, to allow individuals to better track their routes, ViaDirect offers a mobile solution, using a QRcode to be scanned, thus requiring no download. These QRcodes can be found directly on the kiosk, or they can be placed in paper format at various strategic locations in your establishment. If necessary, a printer can also be added to print the important elements of the user’s itinerary.

What are the most used software features for Hospitals? 

The hospitals have many spaces, and services for that of the functionalities adapted to the establishments of health were set up by ViaDirect. Users can find their destinations by searching by department, by doctor, by room number, by specialty, by patient’s name (in healthcare institutions that allow the publication of this information). QRCodes are widely used in addition to an orientation kiosk to facilitate orientation from one room to another. The 3D map features also allow users to be redirected to parking or public transport, which is very useful. 

You can learn more about these features in hospitals by looking at the Arnault Tzanck Institute or the CHU Grenoble which are two large medical centers for which the ViaDirect solution has been matched. 


Our Hospital has a lot of internal changes, how can we deal with this?

Kiosks are an incomparable solution in terms of saving time and money. Indeed, with a paper information solution, map changes are long, costly and not very durable, the panels are often badly aged. With a dynamic information solution, you save paper and therefore money on printing, but also time by being able to make changes such as adding a new service or doctor or adding new news, quickly and directly by your employees through a dedicated interface.

Training by our team is available to demonstrate the key elements for changes that can be made directly by your personnel.

You can also make your data available to us via an API integrator that we will connect to the digital kiosks in order to synchronise the content with your other tools and information sources. This will allow information to be displayed in real time on kiosks.

Furthermore, the changes, whatever their number, can also be made by ViaDirect support. 

You can issue your request via the support team, which will make the requested changes within two days. A fast service for the best functioning of your solution..

ViaDirect, expert in wayfinding solutions for hospitals

ViaDirect, has been involved since 2009 in providing many facilities with this quality solution to offer your visitors a well-designed solution that assists them from the moment they enter the facility to their destination point, guiding them with the simplest and most intuitive path possible. Patients and visitors to your medical institutes are more empowered and your departments more willing. 

We can help you answering your other questions for example: 

  • Is it possible to display patients’ appointments on the kiosk?
  • Can the availability of doctors be displayed with the possibility of making an appointment?
  • What is the average usage rate of kiosks in hospitals that have implemented this solution?

So don’t hesitate to get in touch with us and our team will answer you : contact page!


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