AL WAHDA MALL

VIADIRECT DELIVERS ITS FIRST INSTALLATION IN THE UNITED ARAB EMIRATES: 2 INTERACTIVE KIOSKS IN AL WAHDA MALL

1 March 2016
Abu Dhabi, UNITED ARAB EMIRATES

Al Wahda Mall, one of the biggest shopping malls in the United Arab Emirates, has chosen ViaDirect software and installed 2 interactive kiosks. This installation has been undertaken by our local partner United Security Technology LLC.

After shopping malls in Qatar, in China, and in Russia, ViaDirect shows once again its worldwide implementation thanks to its first deployment in the United Arab Emirates, shortly followed by installation in Mexico City as well as the Netherlands.

Recently, ViaDirect set up an office in Abu Dhabi to facilitate the development of its wayfinding solution located in the GCC.

INTERACTIVE KIOSKS:

Al Wahda Mall has selected two kiosks “Lémurien” designed and manufactured by ViaDirect. Hosting the latest technology touch screen 46”, LED banners on the side, a highlighted “I” and a logo of the shopping mall inlaid on the front panel. Those kiosks offer a thin and elegant design that enhances the user experience.

 

WAYFINDING SOFTWARE:

In English and in the Arabic language, the software was adapted to the dimensions and characteristics of the Middle East shopping malls.

  • 3D and multi-floor display of the mall map
  • Search by theme, destination, shop, article, etc.
  • Restaurants
  • Services: Mosques, reception, toilets
  • Coming Events
  • Entertainment: cinema, theme park, playground, sports halls, children’s carousel
  • Promotion and special offers
  • Information and itineraries can be sent on smartphones
  • Accessible for disabled people: automatic lowering of the menu hand-high for people in wheelchairs; alternative itineraries to get around stairs or escalators

MAINTENANCE:

ViaDirect also provides expertise on software maintenance quality. Systematically installed on our digital furniture, the VDBox ensures the facility for electric remote and, associated with the ViaDirect supervision platform, reduces the number of incidents requiring intervention on-site and the delay of resolution.

The VDBox fills the disadvantage of an all-in-one solution: it enables remote maintenance tools in order to keep a high-level service in case of dysfunction

The hardware maintenance is provided by our local partner United Security Technology LLC for reasons of reactivity and ease of trade.

Hence, our field of competence covers remote maintenance for software & hardware, the analysis and resolving of incidents, the secured data transfer, and close support to the customer.

United Security Technology LLC (UST) a division of the prestigious Al Otaiba Group of companies is a reputed technology firm based in Abu Dhabi. UST provides advanced security solutions in the areas of Alarm Systems, Perimeter Surveillance, CCTV, Access Control, WayFinding, Parking Solutions, Barrier Gates, Structured Cabling, Visitor Management, Audio Visual, Home Automation, Process Automation, Green Power Solutions, and After-Sale Support. We offer quality services at an affordable cost that would suit the needs of our clients and their business.

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