LYON AIRPORT

LYON AIRPORT MULTIPLIES ITS WAYFINDING MULTI TOUCH KIOSKS

1 November 2014
Lyon, FRANCE

The Lyon Saint-Exupery Airport continues its digital development in 2014. The installation is composed of 3 phases and achievements today 5 information and wayfinding multitouch kiosks.

In 2012, the airport chose the ViaDirect interactive solution and decided to experiment with a multi-touch kiosk in Terminal 2’s boarding area to measure travelers’ reactions regarding this prototype.

The airport ordered 2 more wayfinding kiosks to equip Terminals 1 and 3’s boarding areas as the experimentation was a success. 

In view of the very positive feedback from travelers from Lyon, the airport decided to complete its digital offer and asked ViaDirect to install 2 multitouch screens in Terminal 1 and 2’s arrivals area with a specific version of the ViaDirect application. Thanks to these devices, ViaDirect can inform and orientate travelers including helping them prepare their exit.

THE KIOSK:

The Airport has entrusted ViaDirect with the complete implementation of the solution: kiosks implementation and design (expect the arrival ones), hardware integration, software, and maintenance.

The 3 kiosks installed in boarding areas are 40’’ “Pad” kiosks designed by our exclusive ViaDirect catalog. In the arrivals areas, 2 40’’ screens complete the airport’s information kiosks (see opposite pictures).

Kiosks make use of the latest tactile screen technologies to propose an ultra-slim design that respects robustness constraints required in public places (ultra-small form factor PC, HD LED display, optical multi-touch frame).

 

THE SOFTWARE:

The 5 kiosks have many features to inform and orientate in boarding areas but also concerning the travelers’ destinations:

  • Real-time 3D wayfinding of users
  • Multitouch map of the Terminal
  • Implementation of 3D models (planes)
  • Interactive map of the world with every destination which is being served by the airport
  • Information about jet lag, local weather of every destination, currency conversion rates, …
  • Customer opinion collection application provided by the airport respecting and connected in Web Services
  • Compatibility with airport facilities standards of data

The ViaDirect software is adapted for the 2 kiosks which guide travelers coming to Lyon:

  • Car rental with callback system (immediate free call)
  • Public transport: tram, regional bus, train station, Lyon center shuttle
  • Taxis and parking
  • Airport services
  • Nearby hotels with callback system
  • Restaurants and stores in the airport public area
  • Customer opinion collection application provided by the airport respecting the airport process quality

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