The shopping center has invested in wayfinding kiosks in order to improve traffic flow and increase the visibility of its commercial offer
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THE COMMERCIAL PROPERTY CARMILA CHOOSES VIADIRECT FOR THE 8TH TIME AND EQUIPS THE CARREFOUR HÉROUVILLE’S MALL
10 January 2017
Caen, FRANCE
ViaDirect equips the Carrefour Hérouville’s mall
Carmila, the property management of Carrefour shopping malls in Europe, has selected once again ViaDirect to digitize Carrefour Hérouville mall in the North of France.
After installing its 3D wayfinding solution in Chambourcy, Grand Var, Montesson, Bay 2, Bab 2, Labège 2 and Nice Lingostière malls, ViaDirect installs 3 kiosks in Carrefour Hérouville to improve the efficiency of customer relations.
Maintenance:
The benefits retained by Carmila also rely on ViaDirect expertise in maintenance: guarantee of incident management in H+2 and resolution at D+1 of most incidents thanks to real-time monitoring of equipment status.
Our 3D solution:
Kiosks offer the ViaDirect guidance software dedicated to the malls’ needs but personalized to respect the graphic charter of Carmila. The application is available in French and English and features are :
- 3D multi-floor interface guides customers in real-time
- Search shops by name and category
- Mall services
- Promotions in Web Services
- Parking and transport
- Sending route by SMS